At JetHose, we proudly provide free standard shipping on every order. Once your package leaves our warehouse, we will email you a tracking link and confirmation number. Please allow up to 48 hours for the carrier system to update your status. If you have any inquiries regarding your shipment, reach out to our team at [email protected].
Frequently Asked Questions
Can I track my order?
Yes, every order includes automated shipment tracking. As soon as your order is dispatched, you will receive an email containing your tracking number and direct link. You can also track your order here.
Will I have to pay import duties or customs taxes?
Depending on your delivery destination, your package may be subject to local import fees, taxes, or customs clearance charges upon arrival. These fees are determined by your regional customs authority and remain the recipient’s responsibility. We advise contacting your local customs department for detailed fee guidelines.
What happens if an item is damaged or lost during transit?
Every JetHose product undergoes quality inspection prior to packaging. While we cannot control transit mishaps once a shipment is handed over to the courier, we are here to support you. For lost parcels or items damaged in transit, please submit a claim directly with the shipping carrier, then email our team at [email protected] with your tracking number so we can help guide you through the resolution process. Please verify your delivery details at checkout, as we are unable to cover stolen packages or shipping mistakes resulting from customer address entry errors.