At JetHose, our return window is active for 60 days from the date your package is delivered. Once 60 days have passed following delivery, we are unable to process refund or exchange requests.
We do not provide refunds for change-of-mind purchases. Exceptions may be reviewed on a case-by-case basis under extraordinary circumstances with valid proof of purchase.
Refund approvals require verified evidence of a manufacturer or functional defect. Returned products must be shipped in their original packaging and condition to qualify.
Certain items are permanently exempt from returns:
- Gift cards and downloadable digital assets
- Custom or made-to-order items
- Personal care, health, or hygiene-sensitive items
- Perishable goods, hazardous materials, and flammable chemicals
To initiate a return request, email your order confirmation receipt to [email protected].
Order Cancellations
Cancellations apply solely to standard full-priced orders requested within 60 minutes of checkout. Because our automated fulfillment lines begin sorting orders immediately, cancellation requests are strictly time-sensitive. If you need to stop an order within that 60-minute window, notify us as quickly as possible at [email protected].
Refunds
Once your returned unit arrives and clears technical inspection at our facility, you will receive an email confirmation verifying receipt along with our approval or rejection determination.
Approved refunds are submitted immediately back to your original payment card or gateway account, with processing times varying according to your banking provider’s internal policies.
If your approved credit has not appeared within typical banking windows, take these steps:
- Review your current bank account balance and pending transactions.
- Check with your credit card company, as official balance updates may experience delays.
- Follow up with your banking institution regarding merchant clearance intervals.
If you have completed each check and your balance has not settled, email our team directly at [email protected].
Product Exchanges
Exchanges are provided exclusively for products that arrive physically damaged or functionally defective. If you require a replacement unit, send your order details and supporting photos or video documentation to [email protected].
Return Shipping Details
Customers remain responsible for paying the shipping fees incurred when mailing return units back to our facility. Outbound and return shipping expenses are non-refundable; when a refund is approved, associated transit fees are deducted from the refunded payout.
Transit timelines for replacement exchange deliveries will depend on your shipping address and local parcel routes.
For any package valued above $10, we recommend utilizing a tracked shipping service or securing parcel transit insurance. We cannot guarantee delivery or issue refunds for return shipments lost by third-party delivery carriers. Approved refunds are released only after our intake department logs receipt and validates all return requirements.